Refund policy

Our promise

Take 30 days to put HydroBarrier through a real day — job site, beach, gym bag, dog hair and all. If it doesn't earn its place, send it back within 30 days of delivery for a full refund. No fine print.

How to start a return

Reach us through our contact page with your order number and the reason for the return. We confirm the next steps and give you the return address within 1–2 business days.

Refunds

Once your return arrives and is approved, we refund the original payment method within 5–10 business days. Depending on your bank, it can take a few more days to appear on your statement.

Condition of returned items

Used is fine — that is the point of the guarantee. We ask only that the cover is returned in one piece and is not damaged beyond normal use.

Return shipping

Return shipping is the customer's responsibility, except where the item arrived damaged, faulty or incorrect. In those cases we cover the return cost.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us through our contact page with your order number and a photo. We send a replacement or a full refund at no extra cost to you.

Your statutory right of withdrawal (UK and EU)

If you are a consumer in the United Kingdom or the European Union, you also have a statutory right to cancel your order within 14 days of delivery without giving a reason, under the Consumer Contracts Regulations (UK) and the Consumer Rights Directive (EU). This right sits alongside our 30-day guarantee — whichever gives you more time is the one that applies.

Contact

Any question about a return goes through our contact page.